MF Group is a Swiss payment processor specialised in invoicing services.
As soons as the merchant receives the returned goods, we will receive a cancellation. Occasionally the cancellation is only transmitted after your invoice has been generated, thus you might receive an invoice, even though you have already returned the goods. The invoice will be updated or settled automatically in the following month.
Please contact the merchant. We are only able to help you wiht inquiries regarding your invoice.
Please notify us of your new address promptly by completing this form.
Select 'Purchase by invoice' as payment method and then follow the instructions.
There are several reasons why you may have been declined. For example:
If you would like information on why you have been declined, please fill out this online form. Processing takes two days. For data protection reasons, we cannot provide information by phone.
You will receive a monthly invoice via post in the middle of the month following your order. You may pay the amount invoiced in full or in convenient flexible instalments (min 10% of the open balance).
For purchases at some merchants you receive a single invoice via E-Mail after your items have been shipped. You may pay the amount invoiced in full or in convenient flexible instalments (min 10% of the open balance). Payment must be made via e-banking.
Any remaining balances from invoices already sent to you will be listed on an account statement. This account statement is sent to you by post in the form of a monthly invoice in the middle of the following month, including payment slips. Your account will be charged an administration fee of CHF 2.90. You also have the option of making a partial payment (at least 5 % of the total payable balance) for the monthly invoice.
The monthly invoice should always by paid by the end of the month. The payment deadline is stated on each invoice.
A reminder fee is always due if the minimum amount of a monthly invoice is not paid on time. The conditions according to the published GTC apply in each case.
You may object to the correctness of your invoice here.
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